Refund Policy
Understanding our refund and cancellation terms
Important Notice
All tickets booked through Inaya Travel are strictly non-refundable, non-changeable, and non-cancelable unless otherwise specified by the airline or service provider.
General Refund Terms
Our refund policy is designed to be transparent and fair while adhering to airline and service provider regulations. Please note the following key points:
- Refunds are subject to the terms and conditions of the respective airlines and service providers
- Processing time for refunds may vary depending on the payment method and service provider
- Refund amounts may be subject to cancellation fees and charges
- Some promotional fares and special deals may be completely non-refundable
Cancellation Charges
If a refund is applicable, the following charges may apply:
| Timing of Cancellation | Domestic Flights | International Flights |
|---|---|---|
| Within 24 hours of booking | Airline charges + ₹500 | Airline charges + ₹1000 |
| More than 72 hours before departure | Airline charges + ₹1000 | Airline charges + ₹2000 |
| Less than 72 hours before departure | Airline charges + ₹1500 | Airline charges + ₹3000 |
| After departure | Non-refundable | Non-refundable |
Refund Process
To request a refund (if applicable), please follow these steps:
- Contact our customer service team with your booking reference
- Provide the reason for cancellation and required documentation
- Wait for confirmation of eligibility for refund
- If approved, refund will be processed to the original payment method
Please note that refund processing times may vary:
- Credit/Debit Cards: 7-14 business days
- Bank Transfers: 5-7 business days
- Digital Wallets: 3-5 business days
Special Circumstances
Refunds may be considered under special circumstances:
- Flight cancellation by the airline
- Schedule changes of more than 12 hours
- Medical emergencies (with valid documentation)
- Natural disasters or force majeure events
Each case will be evaluated individually, and the final decision rests with the airline or service provider.
Contact Us
For refund-related queries or assistance, please contact us:
Email: refunds@inayatravel.in
Phone: +91 91343 43532
WhatsApp: +91 91343 43532
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Last Updated: January 2024